SMS Messaging Policy

Last updated: September 23, 2026

Rambridge, a product of Ramexar LLC, is a client intake platform for professional service firms in the United States, such as law firms and accounting firms. This page describes how SMS messages are sent through Rambridge and how recipients consent to receive them.

Who sends these messages

Ramexar LLC, doing business as Rambridge, is the sender of record. Rambridge operates the opt-in mechanism and is the sole author of the message content: the wording shown below is our own template, in four languages, and the firms who use Rambridge cannot compose, edit or schedule a text message anywhere in the product. The firm is named inside the message only so the recipient recognises which of their matters it concerns. The message is sent by Rambridge, from Rambridge's own number, under this policy.

Who receives them

Registered Rambridge account holders, about their own case file on our platform, and nobody else. We do not send messages on a firm's behalf to that firm's contact list, and we do not text anyone who has not created an account with us and opted in themselves.

What we send

Transactional notifications only: a document or form is waiting, a payment request is outstanding, a deadline is approaching, or the firm has sent a message. Each one is a short notice and a link into the portal, never the case content itself. Messages look like this:

Rambridge: there is an update on your case with Smith & Partners. Open your portal: https://rambridge.app/my/cases

We do not send marketing or promotional messages.

How recipients opt in

Consent is given by the account holder, in their own Rambridge portal, at rambridge.app/my/settings. It is off by default. Nothing is pre-ticked, it is not bundled into a longer agreement, and no law firm can set it on someone else's behalf. Our server refuses to send an SMS to an account that has not opted in. There is no public form where a member of the public types their number into our website, and phone numbers are never purchased, rented or imported from third-party lists.

The mobile number we hold is the one the account holder entered themselves during intake. Consent is not a condition of engaging a firm or of using Rambridge: everything the platform does remains available through the portal and by email.

The opt-in screen itself, with the exact wording the account holder agrees to, is published at rambridge.app/sms-policy/opt-in.

Message frequency and rates

Message frequency varies with activity on the recipient's own case, and is typically a few messages a month. Message and data rates may apply depending on the recipient's carrier and plan.

Opting out and getting help

Reply STOP to any message to opt out of future messages. The same switch in the portal turns them off, and the account holder can turn them back on there whenever they choose. Reply HELP or contact support@rambridge.app for assistance. Opting out never affects the case: the portal remains the record copy and email continues to work.

Privacy

Phone numbers and message content are handled according to our Privacy Policy. Mobile numbers are not shared with or sold to third parties for their own marketing purposes. Use of the service is governed by our Terms of Service.

Business contact

Ramexar LLC, doing business as Rambridge
961 Hampton Course, West Chicago, IL 60185, United States
Email: support@rambridge.app
Phone: +1 312 284 7171
Website: https://rambridge.app